Security Alarm Monitoring

ADT pioneered alarm monitoring at the end of the 19th century. Today it is the world’s largest and most experienced monitoring services provider. Across Australia and New Zealand our Customer Care Centres monitor in excess of 250,000 alarms, 24 hours a day, every day of the year, responding to a variety of situations from break and entry to fire alarms. Our customer base includes residential homes, shops, banks, offices and government buildings.

  • Extensive experience in alarm monitoring
  • Leading edge technology in signalling equipment
  • Secure wireless data network
  • Fully trained monitoring staff

Why Monitor an Alarm?


We are all used to hearing, and often ignoring, the sounds of sirens and the alarm bells from buildings and vehicles. For this reason customers rely on ADT alarm monitoring services so they can be assured that someone will respond to any emergency.

How Does Alarm Monitoring Work?

An alarm system is attached to your telephone line, or in some cases to a wireless network, which is then used to send signals from the alarm control panel to our monitoring centre. The operators can see what type of alarm is coming through and can then take action by calling keyholders, a patrol response or the police.

Highly Secure Monitoring

In premises where there may be a threat of the main telephone line being tampered with, or even cut, wireless monitoring can be the solution. Wireless intruder alarm monitoring is a highly secure method of alarm communications. It involves attaching a wireless alarm monitoring interface(WAMI) device to your alarm control panel. This communicates via the ADT Wireless radio data communications network to our monitoring centre.

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