Guards and Patrols
ADT has significant experience with managing mobile patrol and static guard services across Australia. With over 80,000 monitored lines, ADT manned services (Guards and patrols) have been providing a wide range of security manpower services to our customers.
Mobile Patrol Services
ADT mobile patrol services include such duties as alarm response and property checks (both commercial & residential), staff escort services including after hours let in/out services, premises opening and closing services, security delivery services etc.
Through its network of contracted local area providers, ADT is able to offer an extensive Mobile Patrol Service. While these services focus on capital cities and metro areas, ADT can and does provide alarm response services in most country areas throughout Australia.
In recent years Mobile Patrol Services have been the subject of much criticism and some companies have been prosecuted for breaches of the Trade Practices Act.
ADT, as a Sarbanes/Oxley accredited company, uses its best endeavours to ensure strict compliance with the provision of services and the State Security Act.
This is achieved through a process of formulated work practices, SOP’s (Standard Operating Procedures), KPI’s and SLA’s. Regular compliance audits are also conducted as part of our Management System.
Alarm response
- Dedicated response by local area mobile patrol officers to alarm activations.
- On arrival, patrol officers will conduct a FULL external check of premises to ensure the site is secure – Internal checks are conducted if keys/alarm codes held
- If a security breach is detected, the patrol officer will advise the ADT customer service centre and remain on site until the breach is secured or cleared to leave by an authorised contact
- ADT mobile patrol services operate within the Australian Standard (AS4421-1996)
Random Patrol Services
- Ad-hoc or “as required” random patrols to suit short term security issues can be arranged.
- On each random patrol, ADT mobile patrol officers will conduct a full external check of all buildings, including checking all external doors, windows and roller shutters. Patrol officers to visually inspect the “yard” and common areas.
- If a security breach is detected, the patrol officer will advise the ADT customer service centre and remain on site until the breach is secured or cleared to leave by an authorised contact
- ADT mobile patrol services operate within the Australian Standard (AS4421-1996)
Permanent Patrol Services
- Patrol officers, on each patrol, conduct a full external check of all buildings, including all external doors, windows and roller shutters. Patrol officers to visually inspect the “yard” and common areas.
- The primary function of the patrol officer is to “Detect and Deter” any wrong doers from entering site and to reduce possible vandalism at the premises.
- Where possible, any security breach will be rectified by the patrol officer on site. If required, major problems will be reported to the listed after hours contacts for their advice and/or action
- In CBD and metro areas, ALL permanent patrol sites have computerised time-check recorders installed to verify all inspections have been carried out in accordance with customer requirements.
Concierge Guards
- Meet and Greet Visitors - Concierge Guards can be the first point of contact for visitors
- ADT Concierge Guard Uniforms are “business attire” displaying site logo or company branding if required
- Concierge guards play an integral part in the emergency and evacuation procedures for the site and have a working knowledge of any fire control panels, procedures and other early warning alarm systems.
- Our Concierge Guards maintain a neat and tidy appearance and possess good interpersonal skills
- Concierge guard behaviour will always be appropriate in all circumstances. Our guards are polite, courteous and helpful but can and will be insistent when necessary.
- Our guards are aware of the customer focus for the successful completion of the job
Static or Rover Guards
- The “Rover guard” to provide random patrols continuously throughout the customer site. The guards to act as a visual deterrent to ensure the security of the premises.
- Ensure that all secured areas are secure or in lock down
- Duties as directed by Onsite Management
- Rover guards will escort staff and guests as and when required.
My ADT
- Home Security:
- Retail:
- Commercial:
- Segment Specialists:
- Corporate Info:
- Licenses:
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- VIC No. 65201491P
- WA No. SA36517
- SA No. ISL152299
- NSW No. 405187443
- ACT No. 17501009
- QLD No. 3258669
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