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Contact Us

Use this area of our website to contact ADT regarding questions about products and services, ask for assistance, change contact or account details or to obtain general information about ADT.

 All Sales Enquiries - 131 ADT (131 238)

 All Other Enquiries - 131 005

 If you are calling from outside Australia - +61 2 9947 7108

 ADT Office Locations


Home Security Enquiries

 Residential Security Enquiries

 Change your emergency contact details

 Update your payment details

 Notification of moving premises

 Contract Assignment Authority Form


Commercial Enquiries

 Commercial Security Enquiries

 Change your emergency contact details

 Notification of moving premises


Retail / Sensormatic Enquiries

 Retail / Sensormatic Enquiries

 Change your emergency contact details

 Notification of moving premises


Other Information

 Make A Complaint

ADT is committed to respond positively to complaints and encourages an environment for our people, our customers and the community to contribute to the improvement of our organisation’s services and products. 

We acknowledge the customer’s right to complain. Our aim is to provide speedy and effective remedies to all complaints at the first point of contact and within 10 working days.

For more information, read our Information Collection Statement