We provide a back to base fire monitoring service 24 hours a day, 7 days a week.
The monitoring device, Centaur Alarm Signalling Equipment (ASE) is installed near the Fire Panel and/or Sprinkler Valves. In the event of fire alarm activation, the ASE picks up the fire alarm signal from the Fire Panel/Sprinkler, and simultaneously transmits the data to the local Fire Station via our Monitoring Centre. When this occurs, the local Fire Station responds accordingly, and the Monitoring Centre contacts your nominated contact(s) as listed in our database to advise them of the incident.
To ensure the ASE is in communication mode at all times, an automatic daily test is carried out to verify that both the Primary Link (radio signal) and Secondary Link (PSTN back up telephone line) remain connected, and that the ASE is communicating with the monitoring centre.
In the event of communication failure by one or both links, and/or if the Fire Indicator Panel is indicating a system fault, the ASE flags the fault to the Monitoring Centre where contact is made with the nominated contact(s) accordingly.
Communication with our customers is important to us. For more information on Fire Monitoring please contact us using our Fire Monitoring enquiry form or call us on:
For Victoria ASE devices: call 1300 360 575
For NSW/ACT ASE devices: call 1300 363 412
For Queensland ASE devices: call 1300 360 575
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