Equipment
The Centaur Alarm Signalling Equipment (ASE) and antenna are supplied by ADT Security and the title of the ASE and the antenna at all times remain with us.
During installation, if the customer's power supply or batteries are found to be insufficient, we will install a power supply and/or batteries and charge the customer for the cost of the power supply/batteries accordingly.
The title of the new power supply/batteries will remain with the customer.
As daily tests are carried out automatically by ASE, we do not need to regularly service/inspect the ASE. A service call is required only in cases of:
- ASE experiencing complete loss of communication; or
- ASE showing fire alarm system fault for sprinkler connection; or
- In case of PSTN fail, after the telecommunication provider investigated and found PSTN is not faulty; or
- By customers request
In which case, we will send a qualified technician to investigate the faults, and repair/replace the ASE if the ASE is found to be faulty at no charge to the customer. The standard service call fees are applicable if the faults were caused by factors outside our control, such as vandal; storms/water damage; or damage caused by the customer or a third party such as Fire Brigade or other Service Contractors.
Communication with our customers is important to us. For more information on Fire Monitoring please contact us using our Fire Monitoring enquiry form or call us on:
For Victoria ASE devices: call 1300 360 575
For NSW/ACT ASE devices: call 1300 363 412
For Queensland ASE devices: call 1300 360 575
My ADT
- Home Security:
- Retail:
- Commercial:
- Segment Specialists:
- Corporate Info:
- Licenses:
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- VIC No. 65201491P
- WA No. SA40562
- SA No. ISL152299
- NSW No. 405187443
- ACT No. 17501009
- QLD No. 3258669
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