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Frequently Asked Questions
Yes. We supply a Step by Step Installation Guide to assist you. All you need is a power point near your telephone socket. We recommend that you have a mobile telephone handy to call the technical helpdesk when performing the initial checks. You may wish to have a friend or relative to help you. Is it available throughout Australia? Yes. We are able to supply your medical alarm to all capital cities and metro areas, however, we may not be able to offer technical support in some regional areas. Please check by calling 131 238. Who should I have as my emergency contacts? They should be people who you have a good relationship with. They are usually family and friends who live close by and are able to assist day or night. They must be contactable by phone and have access to a key to your home. Do I have to buy the medical unit? No. You have the option to rent the medical unit from ADT or you can purchase it. Can I have more than 1 pendant? Yes. If more than 1 person lives in the house you can purchase additional pendants/wristbands. Can I wear the pendant in the shower? Yes. The pendant or wristband can be worn in the bath or shower as they are waterproof. Will the alarm work easily in my home? Yes. The medical alarm is designed to work in any room in virtually any home. What if I press the pendant by mistake? Don’t worry if you press the pendant accidentally, just wait for our operators to contact you and let them know it was a mistake How far does the pendant work? The pendant has a range of up to 50 metres, so may also work in your garden. What if I have more than 1 telephone? ADT can arrange for the medical alarm to be installed with a Mode 3 socket. This will ensure that the medical alarm will still work if one of the telephones is off the hook for some reason. What if I have a security alarm system in my home? We will need to arrange for a technician to install your medical alarm so we can perform some extra checks to make sure the telephone lines are functioning properly for both your security alarm and your medical alarm. What if I move? Yes. You can take your medical alarm to your new home. Just give us a call and we will take care of it. Do I have to sign a contract? You will need to agree to a 12 month contract on the indiPendant, this covers the 24 hour emergency response service and the rental of the unit (if you choose to rent). |
