Privacy Policy

Tyco Australia Group Pty Limited, ACN 076836416 trading as ADT Security respects the privacy of individuals. ADT Security has developed a privacy policy, which embodies the Australian Privacy Principles.

Collection of Information

ADT Security collects the personal information it needs to provide the products and services it offers.

ADT Security also collects personal information about its customers and suppliers, or employees or officers of its customers and suppliers, so that it can complete business transactions, purchase or deliver products and services, administer accounts, provide customer support and meet regulatory requirements.

Web Site Data Collection Practices

(a) Indirectly information is collected about any visitor to this site including IP Address, browser type, geographic location and domain name in which the visitor enters the site from.

(b) Through the web site users are offered the opportunity to receive sales or promotional information. Users must fill in an appropriate lead form and confirm they wish to receive this information. Contact information (e.g., name, mail/email address, telephone and fax number) will be collected.

Use and Disclosure

ADT Security will generally use and disclose information it holds about an individual for the purpose for which it was collected and for other related purposes for which the individual would reasonably expect it to use the information or to which the individual has agreed. That agreement might be written, verbal or implied from the conduct of the individual.

If ADT Security engages anyone to do something on its behalf (for example, mailing houses, suppliers of internet support services, auditors, debt collection agencies, process servers or lawyers]) then ADT Security and the service provider may exchange information for the purposes for which the service provider has been engaged.

We also use personal information for planning, product development and research purposes.

ADT Security shares personal information with its related companies both in and outside Australia.

ADT Security may also use or disclose information where it is required or permitted by law to do so or where the use or disclosure is in the public interest.

Where relevant ADT Security will handle personal information relying on the employee exemption in the Privacy Act.

Direct Marketing

From time to time, we may use your personal information to inform you about our products and services including special offers. If you do not wish to receive this information, just let us know by contacting the ADT Security Service Response Centre on 131 005. Once you let us know that you no longer wish to receive this information, we will endevour to stop sending it to you. You can change your mind about receiving information about our products and services at any time. Just let us know by phoning the above number. ADT Security does not disclose your information to organisations outside ADT Security and its related companies for the purposes of allowing them to direct market their products to you. If the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about our products and services generally.

Ensuring Your Personal Information is up to Date

We rely on the personal information we hold about you in conducting our business. Therefore, it is important that the information we hold about you is accurate, complete and up-to-date.

We take reasonable steps to ensure that the information we hold about you is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it.

Security of Your Personal Information

The security of your information is important to ADT Security and we take reasonable precautions to protect your information from misuse, loss, unauthorised access, modification or disclosure. Some of the ways we protect your information include:

  • External and internal premises security.
  • Restricting access to personal information to staff who need it to perform their day-to-day functions.
  • Maintaining technology products to prevent unauthorised computer access including identifiers and passwords.
  • Maintaining physical security over paper records.

Access and Correction

Generally ADT Security allows individuals access to the information it holds about them within a reasonable time after they have made a request for access. In some instances ADT Security will refuse to give an individual access to information. If it does so it will provide that individual with the reason it has refused them access.

ADT Security will correct information it has about an individual if it discovers, or the individual is able to show, the information is incorrect. If an individual seeks a correction and ADT Security disagrees that the information is incorrect ADT Security will provide the individual with its reasons for taking that view.

ADT Security may charge a fee for informing an individual what information it has about them. This fee will be charged to cover ADT Security’s reasonable costs in locating and supplying the information.

Updates to ADT Security’s Data Protection Practices for the Internet

ADT Security will from time to time review and revise its Internet practices and communicate any updates on its website. Minor changes may be made at anytime without notice. If we make a major change in the way that we use, disclose or protect internet registration information, we will highlight the change.

Google Analytics

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal data collected: Cookie and Usage Data. Place of processing: USA. Find Google’sprivacy policy here.