Businesses and homeowners choosing a security company want their people, assets, and property protected by a reliable, professional, and compliant firm. Picture a company that relies on poorly maintained equipment and inadequately trained staff versus a firm with cutting-edge technology and certified professionals ready to respond to a security incident in seconds. The difference isn’t just in service quality; it’s peace of mind. Cutting corners can lead to catastrophic consequences.
Two critical qualifications indicating the quality and legitimacy of a security company in Australia are A1 grading and a security licence. While these certifications serve different purposes, both help customers make informed decisions when choosing a security provider.
Dennison Hambling, managing director of ADT’s parent company, Intelligent Monitoring Group Limited, said, “A security licence is legally required for any company or individual providing security services in Australia. Security licences cover a broad range of services, including guarding and patrolling premises, installing and servicing security systems like CCTV and alarms. State and territory licensing authorities issue the licences and validate compliance with local regulations and qualified, vetted personnel.”
Companies must adhere to strict requirements to obtain and maintain a security licence, including employing trained and certified staff, passing background checks for all personnel, and meeting insurance and compliance obligations.
Comparatively, A1 grading takes security companies beyond the base level security licence and is more than an operating requirement. It is the highest certification level for alarm monitoring centres under the Australian Security Industry Association Limited (ASIAL) grading scheme and represents excellence in alarm monitoring services and compliance with stringent Australian Standards.[1] A security company must demonstrate the following to achieve A1 grading:
- reliable and redundant infrastructure, including backup systems for power and internet to deliver uninterrupted monitoring
- highly trained staff capable of promptly responding to alarms and emergencies
- regular, independent third-party audits to maintain compliance with industry benchmarks.[2]
Dennison Hambling, managing director of ADT’s parent company, Intelligent Monitoring Group Limited, said, “Customers should ask if a security company’s monitoring centre is A1-graded and request documentation or verification from ASIAL before selecting a provider. They should confirm the company’s licence number through the relevant state or territory licensing authority’s website and look for customer feedback to understand the company’s reputation and service quality.”
Providers with A1 grading and a security license offer multiple benefits
1. High-quality service
A security licence indicates the company’s personnel are qualified and trained to handle various security tasks effectively. This way, customers can trust that guards, technicians, or operators have the skills and knowledge to protect their interests. A1 grading signals that a security company’s alarm monitoring services meet the highest standards. This includes rapid response times, reliable infrastructure, and consistent monitoring, even during outages or emergencies. This reliability can mean the difference between a minor security breach and a major incident for businesses and homeowners.
2. Legal compliance and accountability
A licensed security firm operates within the law, adhering to regulations designed to protect customers. Unlicensed providers may cut corners or employ unqualified staff, risking legal complications and poor service.
Licensed companies are accountable for their actions. If a dispute arises, customers can go to the regulatory body, which can investigate and enforce compliance.
3. Reduced risk
Choosing a security company without A1 grading or a security licence introduces risks. Unlicensed operators might lack proper training, background checks, or insurance, leaving customers exposed to theft, misconduct, or liability issues.
An A1-graded alarm monitoring centre minimises system failures or emergency response delays. These companies handle high-pressure situations to protect customers’ properties and assets.
4. Enhanced trust and peace of mind
Choosing a security provider with A1 grading and a security licence gives customers confidence in a reputable, trustworthy firm. Knowing the company meets stringent industry standards and operates legally lets customers focus on their daily lives without worrying about their security measures.
Dennison Hambling, managing director of ADT’s parent company, Intelligent Monitoring Group Limited, “It’s critical to select a provider that emphasises the importance of these certifications for high-quality service, legal compliance, and customer trust. Choosing a security provider with A1 grading and appropriate licences gives customers reliable, professional, and compliant security services."
https://asial.com.au/Web/Web/Advice-Services/Grading-Certification.aspx
