Business Security

The importance of protecting hospitality staff

A report by ADT Security showed nearly a third of workers (31 per cent) are concerned about being a victim of crime at work and for hospitality staff required to work late at night, the issue can be particularly worrisome.

a view of a dim lighted bar

The responsibility for staff safety needs to be considered by all venue owners to ensure staff feel safe while at work and when leaving at the end of their shift. Venue operators can help to avoid staff safety incidents by taking an objective approach to security.

Engaging a licensed security professional can help to identify things that may be often overlooked. They will review the broader security needs of the business, which may include interviewing staff to determine what they consider to be issues, and reviewing the amount of cash kept on the premises and how it leaves the premises. It is also important to regularly discuss security procedures with staff, to capture new and casual staff as well as reinforce best practice with the existing team. Having an open conversation about security will help to address any issues before they arise and ensure that staff members are comfortable in their environment and understand why systems and technologies, such as CCTV cameras, are in place.

Security tips for venue owners Staff training is absolutely vital for the hospitality industry and venue operators should ensure all levels of staff are trained to confidently deal with a security incident. The hospitality industry relies on its staff to operate effectively and profitably, and venue owners should consider staff security as one of their most important priorities.

ADT Security has the following advice to help venue owners address security for their premises:

  • Provide regular staff training to ensure all employees follow correct procedures in the event of a security incident. This should include how to respond to aggressive behaviour, what to do if the security system is activated, and who to call to report an incident.
  • Maintain adequate staff levels at lock up times. ADT Security research revealed staff feel safer at work if managers roster two or more staff members at all times.
  • Utilise a safe with a drop mechanism that allows periodic cash drops to minimise the amount of money kept in registers.
  • Provide adequate interior and exterior lighting to illuminate dark areas around building entry points and carparks.
  • Install an obvious video surveillance system which serves as both a powerful visual deterrent and helps to identify possible crimes.

For more information about security solutions for the hospitality industry call ADT Security on 131 238 or visit


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