Home Security

Home security patrols: another layer of security

What do you do if you are far away from home when you receive an alert that your home security system has been triggered? Do you ignore the alert and hope it’s a false alarm, or do you authorise the back-to-base monitoring centre to send a patrol car to investigate a possible burglary?

A man in a security jacket and hat talking with an earwig.

Rather than becoming panic stricken about what is unfolding while you’re not there, requesting a patrol car to attend your home in your absence can give you peace of mind that someone is there to check everything’s okay. If the patrol car arrives and finds that there has been a burglary at your home, the security guard will call the police on your behalf. If the security guard suspects the burglar is still lurking inside, the guard’s presence is likely to startle the intruder and they are likely to leave immediately for fear of being caught.

The patrol cars can also be called as a back-up resource to support you while you’re not home. For instance, if the alarm has been activated when you are away on a business or personal trip and you are alerted by the ADT Monitor Centre to a possible house incident, a patrol car can be called to check the home and verify a potential emergency on your behalf.

Authorising ADT Security to send a patrol car can be very reassuring and ultimately help safe guard your home. And while everyone’s individual needs or risk levels will vary depending on personal circumstances, knowing a patrol car is available can alleviate the worry about what’s going on at home.

While patrol cars are available 24/7 as an additional service for all ADT Security customers on top of the monitored alarm system, there are affordable packages available. For a small monthly fee, customers have the option to upgrade their monitored home security plan to include up to three patrol car responses per year for greater peace of mind.

Patrol cars are only dispatched on your instructions and in the event that your home alarm system has been triggered, ADT will notify your nominated contacts should additional action be required. It’s important to remember that a patrol guard is not legally allowed to enter your home unless you’ve authorised their access. Patrol guards will not jump fences, climb through broken windows or do anything that will put their own lives at risk. However, in the event that your home has been subjected to damage, for instance a window has been broken or a door kicked in, the patrol guard will remain at your home until the police arrive.

If you travel frequently, or are planning an extended holiday and worried about your home, short term arrangements can also be negotiated – for additional fees a patrol guard can be arranged to check your home each night and even collect your mail.


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