FAQs

ALARM LIGHTS – LCD KEYPAD

POWER LIGHTARMED LIGHTREMARKS
AC POWER FAILUREOffPower Failure. System is operating on battery.
LOW BATTERYSlow FlashBattery is low; Call your service department. LCD display will show system trouble.
SYSTEM ARMEDOnProtection is on.
SYSTEM DISARMEDOffProtection is off.
SYSTEM IS ARMED WITH DELAY ZONES CONVERTED TO INSTANTSlow FlashSystem armed using * 7 #.
LCD DISPLAYNORMAL MESSAGES
Ready to ARMFaulted Zone
Invalid PINEntry-Disarm Now
Trouble Zone
SYSTEM TROUBLE MESSAGES
AC FailLow Battery
Connection FailBell Fuse Fail

ALARM LIGHTS – LED KEYPAD

POWER LIGHTREADY LIGHTARMED LIGHTSERVICE LIGHTZONES LIGHTSREMARKS
AC FAILUREoffonsteadyPower Fail. System on Battery
SYSTEM IS READY
(ALL ZONES NORMAL)
onsteadyReady to arm.
FAULTED ZONE
WHILE DISARMED
offonsteadyOne or more zones are faulted.
SYSTEM IS ARMED
(ALL PROTECTION ON)
off*onsteady*Ready light will be on until system is armed.
SYSTEM IS DISARMED
ALL PROTECTION OFF)
on**Ready light is on if all zones are normal.
SYSTEM IS ARMED
WITH DELAY ZONES
CONVERTED TO INSTANT
offslow flashArmed with * 7 #
PERIMETER ARMED
WITH DELAYS INTACT
slow flashonsteadyslow flash*Armed with * 4 #
*Flashing zones are bypassed
PERIMETER ARMED
WITH DELAY ZONES
CONVERTED TO INSTANT
slow flashslow flashslow flashArmed with * 4 7 #
*Flashing zones are bypassed.
ZONE TROUBLEslow flashslow flashService and zone in trouble.
*Flash at the same rate.
ZONE(S) IS OR
WAS IN ALARM
slow flashon*fast flashAn alarm has occurred on this zone.
*Armed light is on if the system is armed.
ZONE BYPASSEDslow flashslow flashReady and bypassed zone flash at the same rate.
LOW BATTERYslow flashonsteadyCall for service.
BELL FUSE FAILUREonsteadyCall for service.
WATCHDOG RESETslow flashPanel has reset itself. System OK. To reset the Service Light, press * 1 #.
COMMUNICATIONS
FAILURE
fast flashCall for service.
PROGRAMMING
MODE
slow flashslow flashslow flashSystem is in programming mode.
SOUNDMEANING
2 beeps
  • System armed or disarmed
  • Successful central station test or battery test
5 beeps
  • Wrong PIN number entered
  • Invalid function
  • Unauthorized command attempted
  • Error changing PIN number
Continuous tone, beeping fast for last ten seconds
  • Entry delay time
Continuous beeping, speeding up for last ten seconds
  • Exit delay time
2 second beep
  • door chime
  • ring back after closing report
  • zone faulted during walk-test
chirping (1 second on, 4 seconds off)
  • chirp alert warning: system is armed, but a Delay zone is faulted;
    you must disarm the system before entry delay expires or alarm will occur
  • zone programmed to chirp is in alarm
continuous tone
  • zone programmed for steady bell or siren is in alarm
  • circuit malfunction (trouble on supervised loops only)
pulsed tone (2 seconds on, 2 seconds off)
  • zone programmed for pulsed bell or siren is in alarm

Arming The System

To arm the system:

1. Make sure the green READY light is on.

  • If the READY light is not on, the red ZONE lights will indicate which zone(s) are faulted. Faulted zones must be cleared or bypassed before the system can be armed.

2. Enter your PIN and push the # key.

  • Your PIN number can be from two to five digits long.
  • Don’t pause for more than 5 seconds while entering the digits or the control panel will reject your PIN number.
  • If you make a mistake while entering your PIN number, the keypad will beep five times.
    After the fifth beep, enter your PIN number again.

3. Make sure the red ARM light comes on.

  • The keypad will beep twice to confirm that the system is armed.

4. Exit through any TIME DELAY DOOR within ___ seconds

  • The exit delay time can be programmed from 10 seconds to 150 seconds.
  • If the EXIT PRE-ALARM option is installed, the keypad will beep slowly until 10 seconds before the delay time expires, then rapidly for the last 10 seconds.
  • Once the exit delay time has expired, the keypad will beep twice to confirm that the system is armed.

The rest of the ARMING THE SYSTEM section explains how to bypass zones before arming the system, as well as certain arming options our installer can install. However, it’s important for you to remember that no matter how your system is programmed, you will always disarm it in the same way: enter your PIN, then push the # key.

Instant Arming

Instant Arming converts all time delayed zones to INSTANT zones.

  1. Make sure the green READY light is on
  2. Enter your PIN (if required), push the * key, enter the digit “7”, then push the # key.
    • The keypad will beep twice to confirm that the system is armed.
    • The red ARM light will flash while the system is instant armed.
    • CAUTION: When the system is Instant Armed, you will not be able to enter through any perimeter door or walk through any protected area without setting off an alarm.
    • Bypassing interior zones will allow you to move about freely inside the premises while the system is armed. Refer to BYPASSING ZONES on page 14.

Home Arming

Home Arming arms perimeter zones, while bypassing interior zones (except 24-hour zones).

  1. Make sure the green READY light is on.
  2. Enter your PIN (if required), push the * key, enter the digit “4”, then push the # key.
    • The keypad will beep twice to confirm that the system is armed.
    • Home Arming allows you to move about freely inside the premises while the system is armed.
    • When the system is Home Armed, you can enter the premises without setting off an alarm through a delayed entry zone. (Don’t forget to disarm the system after entry!)

Instant Home Arming

Instant Home Arming arms perimeter zones, and bypasses interior zones (except 24-hour zones). Entry time delays are converted to INSTANT.

  1. Make sure the green READY light is on.
  2. Enter your PIN (if required), push the key, enter the digit “7”, the digit “4”, then push the # key.
    • The keypad will beep twice to confirm that the system is armed.
    • The red ARM light will flash while the perimeter zones are instant armed.
    • CAUTION: When the system is Instant Home Armed, you will not be able to enter through any perimeter door without setting off an alarm.

To Disarm The System:

  1. Enter only through a TIME DELAY door.
    • If the ENTRY PRE-ALARM option is installed, the keypad will sound constantly until 10 seconds before the delay time expires (or the panel is disarmed), then beep rapidly for the last 10 seconds.
  2. Enter your PIN within ______ seconds and push the # key.
  3. Make sure the red ARM light on the keypad goes off.
    • If the ARM light does not go off, wait for the keypad to beep five times, then enter your PIN again.

Bypassing Zones

This procedure allows you to bypass one or more zones while your system is DISARMED.
NOTE: System programming determines which PINs can bypass zones, also which zones can be bypassed.

  1. Enter your PIN if required.
  2. Push the [House Icon] key, enter the zone to be bypassed, then push the # key.
    • To bypass more than one zone: enter your PIN (if required), push the [House Icon] key, enter the first zone to be bypassed, push the [House Icon] key again, enter the next zone to be bypassed, and so on. When the last zone to be bypassed has been entered, push the # key.
    • To indicate that zones have been bypassed, the READY light and the ZONE light will flash slowly. The red ZONE lights of all bypassed zones will flash to remind you thatbypassed zones are not protected.
    • The procedures for adding a bypass and removing a bypass are identical. To remove a bypass: enter your PIN, push the [HOUSE ICON] key, enter the zone from which the bypass is to be removed, then push the # key.
    • When you have finished bypassing zones, arm the system by entering your PIN and pushing the # key.

NOTE: Disarming your alarm system REMOVES all bypasses (except 24-hour zones).

DOOR CHIME

When this option is installed, the keypad will beep for two seconds each time a designated zone is faulted.

To turn the Door Chime on and off:

Push the * key, enter the digit “5”, then push the # key.

After an Alarm Occurs:

  1. Enter your PIN and push the # key.
    • This will silence the siren/bell and disarm the system.
    • The red ZONE lights on the keypad will flash to help you remember where the violations occurred.
  2. If this is a false alarm and no emergency response is needed, call our central station IMMEDIATELY to cancel the alarm.
    • Write down the number of the triggered zones to help us service you.
  3. Clear the alarm memory and red ZONE lights by pushing the * key, entering the digit “1”, then pushing the # key.

EMERGENCY KEY

Holding the [TRIANGLE] key down for three seconds will trigger an alarm. The keypad will beep twice to confirm the alarm condition.
NOTE: The System 238 and System 2316 have not been investigated by Underwriters Laboratories for compliance with UL1637, Home Health Care Signalling Equipment.

FIRE KEY

When this option is installed, holding down the [FIRE] key for three seconds will trigger an alarm. The keypad will beep twice to confirm the alarm condition.

POLICE/PANIC KEY

When this option is installed, holding down the [POLICE BADGE] key for three seconds will trigger an alarm. The keypad will beep twice to confirm the alarm condition.

DURESS ALARM (238 and 2316 ONLY)

Should an intruder force you to turn your security system off or on, you can send a silent DURESS signal to our central station by adding or subtracting “1” from the last digit of your PIN. For example, if your PIN is 1-2-3-4, entering 1-2-3-3 OR 1-2-3-5 will trigger a silent alarm. Your system will appear to be operating normally. There will be no indication of an alarm condition.

  • If your PIN ends with a “0”, entering “9” or “1” instead of the “0” will trigger a DURESS signal.
  • If your PIN ends with a “9”, entering “8” or “0” instead of the “9” will trigger a DURESS signal.

DURESS ALARM (238i and 2316i ONLY)

Should an intruder force you to turn your security system off or on, you can send a silent DURESS signal to our central station by entering User Code 7 – a code designed exclusively for a DURESS signal. Your system will appear to be operating normally. There is no indication of an alarm condition.

GUEST COMBINATION

The SYSTEM 238 can store up to 8 PINs, and the SYSTEM 2316 can store up to 32 PINs. In both systems, PIN #8 can be programmed as a GUEST COMBINATION that will only be valid for a specified number of successive days. The countdown of days begins the first time the GUEST COMBINATION is used.

  • Once the time expires, the GUEST COMBINATION will have to be reprogrammed before it can be used again.

RING BACK AFTER CLOSING

When this option is installed, the bell/siren will sound for two seconds after the system is armed.

  • If your system is programmed to send closing reports to a monitoring station, ring back occurs after the signal is sent and acknowledged; otherwise, ring back occurs when the exit delay expires.

RESETTING SMOKE DETECTORS

When a smoke detector is triggered, the red ZONE light of the zone where it’s located will come on, and the bell/siren will sound.

Before you do anything else, evacuate the building. Don’t go back inside until you’re sure it’s safe.

When it’s safe to do so, you can reset the smoke detectors by doing the following:

Push the key, enter the digit “6”, the digit “2”, and push the # key.

LOCAL SYSTEM TEST
This option allows on-site testing of each zone in your system.

To initiate the LOCAL SYSTEM TEST:

Enter your PIN (if required), push the * key, enter the digit “6”, the digit “0”, then push the # key.

  • Once the keypad lights go out, the system will be ready for testing. Walk through the areas protected by motion sensors; open and close protected doors and windows. Each time a zone is faulted, its corresponding red ZONE light on the keypad will begin flashing, and the keypad will chime.
  • To exit the system test, push any key.

WARNING: Your alarm system will not report alarms during the LOCAL SYSTEM TEST.

STANDBY BATTERY TEST
Your alarm system can be programmed to automatically test its standby battery every 24 hours. During the test, AC power is turned off in order to monitor the battery under load.

  • To manually test the standby battery, push the key, enter the digit “6”, the digit “4”, then push the # key.
  • The standby battery test takes 2 minutes. During the test, the green AC light will be off.
  • If the battery is okay, the keypad will beep twice. If the battery is low or dead, the POWER light will flash slowly, the SERVICE light will be on steady, and the keypad will beep five times.

BELL/SIREN TEST
To test the bells/sirens in your security system: Enter your PIN (if required), push the * key, enter the digit “6”, the digit “3”, then push the # key.

  • The bell/siren and keypads will sound for 3 seconds.

CENTRAL STATION TEST
This option tests the reporting capability of your system by sending a test message to the central station.

To initiate the CENTRAL STATION TEST:
Enter your PIN (if required), push the * key, enter the digit “6”, the digit “1”, then push the # key.

  • If the test message was successfully transmitted to the central station, the keypad will beep twice.
  • If the test message was not successfully transmitted to the central station, the keypad will beep five times, and the SERVICE light will flash rapidly. Call our Service Department for assistance.

CHANGING A SYSTEM 238 AND 238i USER PIN

User 1 can use his Master PIN to change the PINs of Users 1 – 8.

  1. Enter your Master PIN, push the [*] key, enter the digit “0”, then push the # key.
    • The READY, ARMED and SERVICE lights will flash slowly to indicate programming mode.
  2. Enter the new PIN and push the # key.
    • The new PIN can be from two to five digits long, but must start with the same first digit as the old PIN.
  3. Enter the new PIN again and push the # key.
    • If the new PIN is accepted, the keypad will beep twice. If you make a mistake while programming, or if the system rejects the new PIN, the keypad will beep five times.
  4. Exit the programming mode by pushing the * key, then the # key.
  5. Make sure the new PIN works.
    After leaving the programming mode, Arm and Disarm your system to ensure that the new PIN functions properly.

DELETING A USER PIN – SYSTEM 238 AND 238i

User 1 can use his Master PIN to delete the PINs of Users 2 – 8.

  1. Enter your Master PIN, push the * key, enter the digit “0”, then push the ENTER key.
    • The READY, ARMED and SERVICE lights will flash slowly to indicate programming mode.
  2. Enter the User number (2 – 8) you wish to delete, and push the # key.
  3. Enter the User number you wish to delete(again), and push the # key.
  4. Exit the programming mode by pushing the * key, then the # key.

CHANGING A SYSTEM 2316 AND 2316i USER PIN

User #1 can use the Master PIN to change the PINs of Users 1 – 32 (See Below).

  1. Enter your Master PIN, push the * key, enter the digit “0”, then push the # key.
    • The READY, ARMED and SERVICE lights will flash slowly to indicate programming mode.
  2. Enter the User number (1 – 32) and push the # key.
  3. Enter the new PIN and push the # key.
    • The new PIN can be from two to five digits long.

    NOTE: On System 2316i, User Code #32 is reserved for special functions using the Optional Relay Output Module.

  4. Enter the new PIN again and push the # key.
    If the new PIN is accepted, the keypad will beep twice. If you make a mistake while programming, or if the system rejects the new PIN, the keypad will beep five times.
  5. Exit the programming mode by pushing the * key, then the # key.
  6. Make sure the new PIN works.
    After leaving the programming mode, Arm and Disarm your system to ensure that the new PIN functions properly.

DELETING A USER PIN – SYSTEM 2316 AND 2316i
User 1 can use his Master PIN to delete the PINs of Users 2 – 32

  1. Enter your Master PIN, push the * key, enter the digit “0”, then push the # key.
    • The READY, ARMED and SERVICE lights will flash slowly to indicate programming mode.
  2. Enter the User number and push the # key.
  3. Enter zero and push the # key.
  4. Enter zero (again) and push the # key.
  5. Exit the programming mode by pushing the * key, then the # key.

CHEATSHEET