FAQs

The PowerSeries Neo System can be armed using a keypad, a 2-way wireless key or a proximity tag.

Arming the System (Infinite Exit Delay)

In an attempt to reduce false alarms, your system is designed to notify you of an improper exit when arming the system. When using the Push to Set, or Final Door Set feature, attempting to arm your system will start an infinite exit delay. The keypad will sound a beep once per second. When you have opened and closed the final door, or after pressing the Push to Set button, the exit delay will be reduced to a programmable value, which is typically 10 seconds, after which the alarm will complete the setting. The panel used this time period to allow time for the detectors on the system to return to their normal state. When this time expires, the system checks for detectors/windows/doors that may be open. If any of these are open, the panel will cancel the arming. If this occurs, you must re-enter the premises, check the system, close any open zones, and then attempt to arm again.

Away Arming the System with the Keypad

Away mode activates the complete alarm system by:

  • Arming all perimeter sensors.
  • Arming all interior sensors.

To Arm the System in Away Mode

    1. Ensure all windows and doors are closed and that the Ready indicator is on.
      Date Time
      JAN 02/13 2:06a
      System is
      Ready to Arm
    2. To arm using the Away key, press and hold the Away key for 2 seconds and, if required, enter your [access code] or present your proximity tagORTo Quick Arm the system press [*][0].
      Present Tag or
      Enter Code
    3. If zones have been bypassed, ICN or LED keypads bypass LED will light and the bypassed zones #s will be shown. On an LCD keypad a warning appears.
      * Warning *
      Bypass Active
    4. After successfully initiating the arming sequence the:
      • Armed indicator turns on.
      • Ready indicator remains lit.
      • Exit Delay timer begins counting down.
      • Keypad beeps six times, continues beeping once per second until beeping rapidly in the final ten seconds.
      • The system may be configured to have a persistent exit delay that only ends when the exit door is opened and closed, or when a button is pressed outside the protected premises.
      Exit Delay in
      Progress
    5. To cancel the arming sequence, enter your [access code] or present your proximity tag to the keypad reader.
      System Disarmed
      No Alarm Memory
    6. Once the exit delay timer expires, thereby arming the system, the:
      • Ready indicator turns off.
      • Armed indicator remains on.
      • Keypad stops sounding.
System Armed
in Away Mode

Note:

     The installer configures the exit delay timer and whether or not an access code is required for arming the system.

Exit Delay Time Restart

The control panel provides an option where, if a entry/exit zone is tripped a second time prior to the end of the exit delay, the exit delay time restarts. The exit delay timer can only be restarted once.

Alarm Cancel Window

The control panel provides a period of time in which the user can cancel the alarm transmission. If the programmed alarm transmission delay has expired, cancelling an alarm sends a message to the monitoring station. Upon a successful transmission of the cancellation message the keypad will beep 6 times.
Note: Must be enabled and configured by installer.
Note: For CP-01 systems, alarm transmission delay must not exceed 45 seconds.

Using 2-way Wireless Keys and Proximity Tags

2-way wireless keys allow users in the close proximity of their house the ability to readily arm/disarm their system, and to call for help. For information on enrolling wireless keys see “User Labels (LCD keypads only)”.

To Arm the System with a 2-way wireless key

  • Press the desired Arming mode button anytime the system Ready indicator is on.

Arming the System with a Proximity Tag

Depending on how your keypad is programmed, proximity tags can be used to either arm/disarm the system or to perform a programmed function (e.g. unlock a cabinet or storeroom door).

To Arm the System with a Proximity tag

  • Present your Proximity tag to a keypad equipped with a proximity sensor anytime the system Ready indicator is on.
  • If configured by your installer, enter your access code.

Disarming the System

Depending on your system configuration, there are multiple methods you can use to disarm your system. You can disarm the system using a:

  • 2-way wireless key
  • Proximity tag

To Disarm the System with a Keypad

  1. Enter your [access code] or present your proximity tag anytime the system is armed.
  2. If you walk through the entry door, the keypad will beep. Disarm within ___ seconds to avoid an alarm condition.

To Disarm the System with a 2-way Wireless Key

  1. Press the disarm button anytime the system is armed.
  2. If you walk through the entry door the keypad will beep. Press the disarm button within ___ seconds to avoid an alarm condition.

Note: After disarming a system with an HS2LCD keypad using a 2-way wireless key, always check the alarm memory to determine if any alarms have occurred during the armed period.

To Disarm the System with a Proximity Tag

  1. Present your proximity tag to a keypad equipped with a proximity sensor anytime the system is armed and if configured as required, enter your access code.
  2. if you walk through the entry door the keypad will beep. Present your proximity tag within ___ seconds to avoid an alarm condition.

Note: Duration of Entry timer is programmed by installer. The installer will advise the maximum duration of entry delay that was programmed in the system. It cannot exceed 45 seconds.

Disarming Error

If your code is invalid, the system will not disarm and a 2-second error tone will sound. If this occurs, press [#] and re-enter your access code.

[*][6][Master Code] + [0][1]

The alarm system provides the following user access code types:

CodeAdd UserDelete UserArmDisarmAccess CodesUser FunctionsInstaller
MasterAllAllYesYesYesYesNo
UserNoNoYesYesNoNoNo
SupervisorAll but MasterAll but MasterYesYesYesYesNo
DuressNoNoYesYesNoNoNo
One-time userNoNoYes1/dayNoNoNo

Installer and Master code are system codes that can be changed but not deleted. The other codes are user-defined and can be added or deleted as necessary. By default, access codes have the same partition and attribute programming as the code used to program them.
Note: When using 8-digit access codes, the minimum number of variations are:

  • 2083333 for HS2016/HS2016-4
  • 1388888 for HS2032
  • 1052631 for HS2064/HS2128
  • 200000 for HS 2064 E
  • 100000 for HS2128 E

Additionally, there are no disallowed codes.

Master CodeBy default the master code can access all partitions and can perform any keypad function. This code can be used to program all access codes, including the supervisor and duress codes. The master code is code # [01].
User Codes
This type of access code is used to arm and disarm assigned partitions and can access the User Functions menu.
Supervisor CodesUse when you want to allow additional users to manage Access Codes [*5] or User Functions [*6]. Supervisor codes created by the master code will have the same attributes as the master code. Supervisor codes created by another supervisor code will have the same attributes, except the supervisor attribute. Must be assigned manually afterward. After creation, attributes can be changed for all supervisor codes. For information on how to program supervisor code see “Configuring additional User Options”.
Duress CodesUse if forced to access your keypad under threat. Duress codes function the same as user access codes, except they transmit a Duress Report to your monitoring station when used to perform any function on the system.
Duress codes cannot be used to access Access Codes [*5], User Functions [*6] or Installer [*8] menus. For information on how to program a Duress Code see ‘Configuring additional User Options”.
One Time User CodeUsed to grant someone one-time access to your home once per day, i.e. a cleaning person or contractor. The ability to disarm the system is reset at midnight or when the one-time user code is keyed in by the master code user. For information on how to program a One Time User Code see “Configuring Additional User Options”.

To Open the Access Codes Menu

  1. Press [*][5]ORpress [*] and use the scroll keys to navigate to Access Codes and press [*].
    Press (*) for <>
    Access Codes
  2. Enter [Master or supervisor code].
    Present Tag or
    Enter Code
  3. Enter [User #]ORscroll through the list of users and press [*]. On an LED keypad the user number will begin flashing.
    Press (*) for <>
    {User Label}
  4. To go back to the Ready state press [#].

Adding, Changing and Deleting Access Codes

Each configured user is assigned a number as follows:

  • 01-48 for HS2016/HS2016-4
  • 01-72 for HS2032
  • 01-95 for HS2064/HS2128
  • 001-500 for HS2064 E
  • 0001-1000 for HS2128 E

Access codes cannot be duplicated.

To Add or Change User Access Codes

  1. From the desired user press [*] or [1].
    Press (*) for <>
    Access Code
  2. Enter a new 4, 6 or 8-digit access code. After entering a new code you will be automatically returned to the previous menu, and on an LCD display the flag is changed to P from -. On an ICN or LED keypad the programmed user will have their digits displayed. If a duplicate code is entered the error tone will sound. After the code is programmed, the keypad returns to the previous LCD display.
    Enter New Code
    AAA

To Delete a User Access Code

  1. From the desired user press [*] or [1].
    Press (*) for <>
    Access Code
  2. Press [*]. The code is deleted, and you are returned to the previous screen. The flag is changed to – from P. On an ICN or LED keypad the programmed user’s digits will cease being displayed. After the code is programmed, the keypad returns to the previous LCD display.

Note: Any proximity tags associated with deleted user codes will need to be re-enrolled.

IMPORTANT: EMERGENCY USE ONLY!

Pressing both the emergency keys generates a Fire, Medical, or Panic Alarm and alerts the monitoring station. e.g. to generate a medical alarm press both of the medical alarm keys for 2 seconds and the display on an LCD keypad will show Hold down keys for Med. Alarm. The keypad beeps to indicate that the alarm input has been accepted and sent to the monitoring station.

(FIRE ICON) – Fire Alarm

(HOSPITAL CROSS) – Medical Alarm

(POLICE BADGE) – Panic Alarm

Note: Verify with your alarm company that your system is equipped with emergency keys.
Note: Fire keys can be disabled by the installer.
Note: Having an optional audio verification module installed in your system allows the monitoring station to open 2-way communication when notified of an alarm.

Status Light SymbolsFunction KeysFunction Keys SymbolsStatus LightsEmergency KeysEmergency Keys
TICKReady – Indicates system normal. Must be on to arm system. All zones must be secured or bypassed and the system disarmed for this light to activate.MAN IN HOUSEStay ArmFIRE ICONSFire Alarm
PADLOCKArmed – Indicates system is armed. If the Ready light and the Armed light are both on, an Exit Delay is in progress.EMPTY HOUSEAway ArmHOSPITAL CROSS ICONSMedical Alarm
TRIANGLETrouble – On indicates a system malfunction or tamper. Flashing indicates that the keypad has a low battery condition. Follow the instructions displayed or enter [*][2] to view trouble. Correcting the trouble turns off the indicator.BELL WITH MUSICAL NOTEChimePOLICE BADGE ICONSPanic Alarm
TILDE IN CIRCLEAC Power – Indicates AC Power is present. The AC Power light will turn off when AC is absent.RESET ICONReset Sensors
OPEN DOORQuick Exit
ActionPress
Away ArmEMPTY HOUSE icon for 2 seconds + [Access Code*]
Stay ArmMAN IN HOUSE icon for 2 seconds + [Access Code*]
Night ArmWhen armed in stay mode [*][1] + [Access Code*]
Disarm[Access Code]
No-Entry Arming[*][9] + [Access Code*]
Quick Arm/ Quick Exit[*][0]
Abort Arming Sequence[Access Code]
Bypassing – All bypass commands begin with [*][1] + [Access Code*]
Bypass Individual Zones[3 Digit Zone #]
Bypass All Open Zones[9][9][8]
Recall Last Bypass[9][9][9]
Clear Bypass[0][0][0] OR [Scroll] Bypass Options + [*] + [Scroll]
Clear Bypasses + [*]
Program Bypass Group[3 digit zone #s] + [9][9][5] OR [3 digit zone #s] + [Scroll] Bypass Options + [*] + [Scroll] Prg Bypass
Group + [*]
Load Bypass Group[9][9][1] OR [Scroll] Bypass Options + [*] + [Scroll]
Bypass Group + [*]
Common Functions
Set Time and Date[*][6][Master Code] + [0][1]
Turn Chime ON/OFF[*][4] + [Access Code*] OR Chime Button
Change Brightness[*][6][Master Code] + [1][2] + < >
Change Contrast[*][6][Master Code] + [1][3] + < >
Add/Delete User[*][5] + [Master Code] + [Access Code] + 1
Reset Smoke DetectorsReset button or [*][7][2]
View Troubles[*][2] + [Access Code*] + < >
View Alarms[*][3] + [Access Code*] + < >
Perform System Test[*][6] + [Master Code] + [0][4] + < >
Buzzer Volume[*][6] + [Master Code] + [1][4] + < >
Press (*) for <>
User Functions

2. Press [04] or use the scroll keys to navigate to System Test and press [*]. The system activates all keypad sounders, bells/sirens and keypad LEDs for two seconds.

Press (*) for <>
System Test

3. To go back to the Ready state press [#].

Occasionally, you may have a problem with your Alarm Controller or telephone line. If this happens, your Alarm Controller identifies the problem and displays an error message. Refer to the provided list when you see an error message on the display. If additional help is required, contact your distributor for service.
Note: This equipment contains no user-serviceable parts, except for the keypad batteries. Dispose of used batteries as per local rules and regulations.
When the system detects a trouble condition the following occurs:

  • The Trouble indicator turns on.
  • The keypad beeps once every 10 seconds.
  • Press the [*] key to silence the keypad beeps.

Press [*][2] to examine troubles. When viewing troubles, the trouble indicator flashes to identify the level of trouble being viewed. One flash = level 1, two flashes = level 2 etc.

Arming of your system may be impeded by a trouble. To override this condition, enter [*][2], scroll to Acknowledge All Troubles and press [*] or enter 999.

Trouble ConditionTrouble # Level 1DescriptionTrouble TypesTrouble # Level 2Trouble Notification Level 3
Note: Trouble #’s are used to identify the number to view the trouble and depending on the keypad type being used, identifies which LED or digit illuminates to display the trouble. Similarly, Trouble Notification identifies the range that may be displayed on the keypad. When exploring the trouble levels, the Trouble indicator will flash to identify which level you are currently viewing.
Service Required01Assorted Trouble types. Time and Date troubles can be resolved by resetting the Time/Date. To set Time/Date press [*][6][0][1]. For all other troubles call for service.Bell Circuit01
RF Jam02
RF Jam02
Auxiliary Supply03
Loss of clock04
Output 1 Fault05
Battery Trouble02The system has detected a battery trouble condition. Call for service.Low Battery (System Label)01n/a
No Battery service (System Label)02n/a
High Current Output Low Battery04Module 1-4
High Current Output No Battery05Module 1-4
Power Supply Low Battery07Module 1-4
Power Supply No Battery08Power supply 1-4
Bus Voltage03A module has detected a low voltage on its corbus red terminal.HSM2HOST01n/a
Keypad02Keypad 1-16
Zone Expander04Zone expander 1-15
Power Supply05Power supply 1-4
High Current Output06Output terminal 1-4
Output Expander08Output module 1-16
HSM2955 Bus Voltage (Audio Expander)09n/a
AC Troubles04The system is experiencing loss of power. Call for service. If the building and/or neighbourhood has lost electrical power, the system will continue to operate on battery for several hours.Zone01Zone label or 001-128
Siren03Siren 1-16
Repeater04Repeater 1-8
Power Supply05Power supply 1-4
High Current Output06Output terminal 1-4
System Label07n/a
Device Faults05The system has detected an issue with one or more connected devices. Call for service.Gas
Heat
CO
Freeze
Probe Disconnected
Fire
Zone01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
Device Battery06The system has detected an issue with one or more of the device batteries. For Zone, Keypad and Wireless Key battery troubles see the accompanying documentation for how to change the batteries.Zone01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
User05Wireless key 1-32
Device Tampers07The system has detected a tamper condition with one or more devices on the system. Call for service.Zone01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
Audio Station05Audio Station 1-4
RF Delinquency08The system has detected wireless signal interference that is causing improper system operation. Call for service.Zones01Zone label or 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
Module Supervision09The system has detected a supervisory trouble condition with one or more modules on the system. Call for service.HSM2HOST01n/a
Keypad02Keypad 1-16
Zone Expander04Zone expander 1-15
Power Supply05Power supply 1-4
High Current Output06Output terminal 1-4
Output Expander08Output module 1-16
Audio Expander09n/a
Module Tampers10The system has detected a tamper condition with one or more modules on the system. Call for service.HSM2HOST01n/a
Keypad02Keypad 1-16
Zone Expander04Zone expander 1-15
Power Supply05Power supply 1-4
High Current Output06Output terminal 1-4
Output Expander08Output module 1-16
Audio Expander09n/a
Alt. Comm10n/a
Communications11The system has detected a communication trouble. Call for service.TLM Trouble01n/a
FTC Trouble02Receiver 1-4
SIM Lock03n/a
Celluar04n/a
Ethernet05n/a
Receiver06Receiver 1-4
Supervision Receiver07Receiver 1-4
Alt. Comm09n/a
Alt. Comm10Receiver 1-4
Not Networked12The system has detected a network trouble condition with one or more modules on the system. If the trouble does not restore within 20 minutes, call for service.Zone01Zone label 001-128
Keypad02Keypad 1-16
Siren03Siren 1-16
Repeater04Repeater 1-8
User05Users 01-1000

CHEATSHEET