FAQs

System Status:

Press the [System Status] button twice to hear information about your system. If the button is lit, there is a problem with the system. If the button is blinking, an alarm has occurred. Press the [System Status] button to hear what is wrong with the system.

Clearing System Status:

If a trouble condition is corrected, press the [SYSTEM STATUS] button twice, listen to the status message, then disarm the system to clear the system status. If the trouble condition was a CPU low battery, perform a sensor test. The SYSTEM STATUS button should turn off if all trouble conditions have been rectified.

Arming the System

ARM Doors & windows

Press once to turn the security system protection on for all protected doors and windows. If a door or window is open when you arm the system, it will be bypassed. The SYSTEM STATUS light will be lit.

Press twice to eliminate the pre-programmed entry delay. The ARM doors & windows button blinks when No Entry Delay is on.

ARM Motion Sensors

Press once to turn the security system protection on for all intrusion motion sensors. Use when no one is home. This is usually used in conjunction with [ARM Doors & Windows].

Press twice to activate Latchkey. Latchkey is used to notify parents if children do not arrive home at a predetermined time and disarm the system. The ARM Motion Sensors button blinks when Latchkey is on.

Bypassing Zones

Press [ARM Doors & windows] to turn the security system protection on for all protected doors and windows. If a door or window is open when you arm the system, it will be bypassed. The SYSTEM STATUS light will be lit.

Disarming the System:

DISARM:

Press once and enter your [User Code] using the code buttons to turn security protection off. Some sensors, for example smoke detectors and panic devices are still active even when the system is disarmed.

If your system includes 24-houtr protection sensors on items such as gun or jewellery cases, you must SUB-DISARM the control panel before accessing the area to avoid triggering an alarm.

To SUB-DISARM the system when it is already disarmed, enter the [Master Code]. The DISARM button will flash when the control panel is sub-disarmed.

How to Use an Off-site Phone for Remote Phone Control:

You may use an off-site phone to arm/ disarm your control panel, toggle lights, check system status, or conduct an audio session. To gain access to the control panel:

  1. Call the control panel and let the phone ring twice then hang up
  2. Wait at least 10 seconds then call the control panel again. You may wait up to 40 seconds before calling again.
  3. The control panel should answer on the first ring. You won’t hear any prompt when the system answers
  4. Press the [*] button on your telephone and you will hear “system activated”

At this point you may perform the actions in the table below.

For example: To check system status

Press [*] [user code] [#] [1] on your telephone

Phone Commands for Remote Access:

Control Panel FunctionsPhone Command
DISARM[*][user code][1]
ARM Doors/Windows[*][user code][2]
ARM Doors/Windows with No Entry Delay[*] [user code] [2] [2]
ARM Motions[*] [user code] [3]
ARM Motions with Latchkey[*] [user code] [3] [3]
Arm Doors/Windows and Motions[*] [user code] [2] [3]
ARM Doors/Windows with No Entry Delay and Motions with Latchkey[*] [user code] [2] [2] [3] [3]
Toggle Lights[*] [user code] [0]
System Status[*] [user code] [#] [1]
Audio Session[*] [user code] [5]
Hang Up[*] [user code] [9]

Audio Commands:

Phone ButtonsAudio Session
[1]Speak
[3] or [6]Listen
[7]Extends the session for 90 more seconds
[9][9]Terminates session

2-way Voice Audio Session

An audio session may be conducted from off-site. You can call the security system at site and talk to the people present and they can talk to you using the speaker and microphone on the control panel.

Do the following to conduct an audio session:

  1. Follow the instructions above for Remote Phone Control to gain access to the control panel.
  2. Press [*] [user code] [5] on the phone to start the audio session.
  3. Press [1] to speak or [3] to listen. If you press 3 to listen, you may notice a 5 second delay before you can hear the control panel’s surroundings.
  4. Press [9] [9] to hang up.

NOTE: If 1, 3, 6 or 7 is pressed, the session time is extended for 90 more seconds. The panel will sound time out warning beeps when there are 20 & 10 seconds left of the session.

CHIME Doors:

Press [CHIME Doors] to cause the control panel to beep when protected doors or windows are opened.

CHIME Special Motion(Not included in basic mode)

Press [CHIME Special Motion] to cause the control panel to beep when motion sensors detect movement within a certain area.

NOTE: These motion sensors are not used for intrusion protection.

The system has a MASTER CODE, USER CODES 1-5, and a PANIC CODE. The Master code is used for disarming and programming your system. User codes 1-5 are generally used for children or as temporary codes for a babysitter or service personnel and may be used only for disarming. The Panic code may be entered to disarm the or sub-disarm the system, the control panel will call the central monitoring station, but there will be no indication of an alarm at the control panel.

How to Change/ Add a User Code:

  1. Open the cover of the control panel.
  2. The panel voice prompts you to “Use red numbered keys to enter 4-digit ID” Enter your [Master Code] using the red numbers.
  3. The panel voice prompts you to “Please select from START MENU” Press the [ADD]button on the start menu.
  4. The panel voice prompts you to “Select from MAIN MENU” Press the [ACCESS CODE]button on the main menu.
  5. The panel voice responds with “Master code, press again for next access code or DONE to select or CANCEL to quit” Press the [ACCESS CODE] button again to hear the next user code, when you hear the user code you wish to change, Press the [DONE] button.
  6. Enter 4 new numbers using the red numbered keys.
  7. Close the control panel cover.

How to Delete a User Code:

  1. Open the cover of the control panel.
  2. The panel voice prompts you to “Use red numbered keys to enter 4-digit ID” Enter your [Master Code] using the red numbers.
  3. The panel voice prompts you to “Please select from START MENU” Press the [DELETE]button on the start menu.
  4. The panel voice prompts you to “Select from MAIN MENU” Press the [ACCESS CODE]button on the main menu.
  5. The panel voice responds with “Access code 1, press again for next access code or DONE to select or CANCEL to quit” Press the [ACCESS CODE] button again to hear the next user code, when you hear the user code you wish to delete, Press the [DONE] button. The panel voice responds with “Access code X deleted”.
  6. Close the control panel cover.

Press [EMERGENCY] for 2 seconds or twice quickly to call the central monitoring station and notify them of a non-medical call for help.

You can press the [EMERGENCY] button then one of the 3 buttons [intrusion], [auxiliary], or [fire] to call the central monitoring station or a numeric pager.

Exterior & interior sirens will sound 3 siren pulses then off for 2 seconds, 3 siren pulses then off for 2 seconds,……….

To silence smoke alarm:

Press [DISARM] once and enter your [USER CODE] using the code buttons.

NOTE: Smoke detectors are still active with the control panel disarmed.

1. Open the control panel cover by pressing the plastic latch on top of the control panel.

2. Enter your [user code].

3. The system voice will prompt you to begin with the START MENU.

4. Press the [Clock Set] button.

5. After pressing a button on the START MENU, the system voice will prompt you to then use the MAIN MENU.

6. Hold or press repeatedly the [HOURS] button until the you hear the desired hour.

7. Hold or press repeatedly the [MINUTES] button until the you hear the desired minute.

8. Press [DONE].

9. Close the control panel cover.

Testing Sensors:

  1. Open the control panel cover
  2. Enter the [Master Code]
  3. Press the [TEST] button once, the control panel will say “Sensor Test”
  4. Press the [DONE] button.

The panel will prompt you with a list of your programmed sensors that you need to test. The panel will start with sensor 1 and say “Test sensor 1, sensor name”.

When you trip a sensor and it communicates successfully it will be removed from the list. You may trip the sensors in any order. The sensor test has a 4 minute time out that resets with each sensor trip.

After all sensors have been successfully tested, the control panel will say “Sensor test complete, press done”.

Press [DONE]. The control panel will say “Sensor Test OK”.

If any of the sensors did not test successfully and you want to terminate the test, press [DONE]. The control panel will say “Sensor test cancelled or failure”.

Sensor Tripping Instructions:

SensorDo This
Door/WindowOpen the secured door or window
FreezeApply ice to the sensor. Do NOT allow the sensor to get wet.
WaterPress a wet rag or wet finger over both of the round, gold plated terminals on the underside of the sensor.
Carbon Monoxide alarmUnplug the CO alarm. Plug it back in, then press the [TEST/RESET] button until the unit beeps 8 times.
Glass GuardTap the glass 10 cm from the sensor
Motion SensorAvoid the motion sensors view for 5 minutes then enter it’s view
Rate-of Rise Heat DetectorRub your hands together until warm, then place one hand on the detector for 30 seconds
ShockTap the glass twice, away from the sensor. Wait at least 30 seconds before testing again.
SmokePress and hold the [TEST] button until the system sounds transmission beeps
Panic ButtonsPress and hold the appropriate panic button (s) for 3 seconds
Keychain TouchpadPress and hold [LOCK] & [UNLOCK] simultaneously for 3 seconds
Remote Handheld Touchpad and Touchtalk 2-way RF TouchpadPress and hold the 2 [EMERGENCY] buttons simultaneously for 3 seconds
SWSUnplug the SWS, plug the unit back in.

Testing Communications:

  1. Open the control panel cover.
  2. Enter the [Master Code].
  3. Press the [TEST] button twice, the control panel will say “Phone Test”.
  4. Press the [DONE] button.

The control panel will say “Phone Test is on” twice.

If the test is successful the control panel will say “Phone Test OK” Within 3 minutes.

The control panel will say “Phone Test is on” three times if you have a pager. The pager will display 101 101 if the phone test to the pager was successful.

If the phone test was un-successful, the SYSTEM STATUS button will light and the control panel will say “Phone Communication Failure” within 10 minutes.

Your panel is able to automatically test itself for:

  • Power failure
  • Low batteries
  • Non-working sensors
  • Communications troubles with the central monitoring station.

Trouble beeps:

When your system detects one of the problems above, interior sirens sound trouble beeps rapidly 6 times, then again every minute, until the trouble condition is corrected.

Silencing Trouble beeps:

Pressing the [System Status] button twice or changing from armed to disarmed or disarmed to armed while the system has a trouble condition, the beeps will stop. If the problem has not been rectified, will start beeping again after 4 hours.

Clearing System Status:

If a trouble condition is corrected, press the [SYSTEM STATUS] button twice, listen to the status message, then disarm the system to clear the system status. If the trouble condition was a CPU low battery, perform a sensor test. The SYSTEM STATUS button should turn off if all trouble conditions have been rectified.

Trouble Conditions:

AC Failure:This condition occurs if your security system has been unplugged or if there has been an AC power outage. The back-up battery will take over. If AC power is not restored within 15 seconds, the control panel will go dark and alert you with trouble beeps. If you press any button, the display will light and pressing [SYSTEM STATUS] twice will confirm the AC power failure. If AC power is not restored in 15 minutes, the system will call the central monitoring station. NOTE: The back-up battery, if fully charged, will last for 18 – 24 hours with no AC
System Battery Failure:This condition occurs if the emergency back-up battery has been drained. Trouble beeps will start and the SYSTEM STATUS button will light. the [SYSTEM STATUS]button twice to hear the trouble message. If your AC power is not working, your security system will shut down once the battery is drained. The control panel battery should be changed once per year.
Sensor Failure:This condition occurs if a sensor cannot communicate with the control panel. Trouble beeps will start and the SYSTEM STATUS button will light. Press the [SYSTEM STATUS] button twice to hear which sensor(s) have trouble. Perform sensor tests.
Sensor Low Battery:This condition occurs if a system sensor has a low battery. The sensor may still be communicating with the control panel. Trouble beeps will start and the SYSTEM STATUS button will light. Press the [SYSTEM STATUS] button twice to hear which sensor(s) have trouble. Some sensor batteries can be replaced by the homeowner.
Fail-to-communicate:This condition occurs if your security system cannot communicate to the central monitoring station. Your system will try to report to the central monitoring station 8 times before it tells you there is a Fail-to-Communicate problem. Trouble beeps will start and the SYSTEM STATUS button will light. Press the [SYSTEM STATUS]button twice to hear the trouble message.
Sensor Open:This condition occurs if a Door or window is open, or a system sensor has been disturbed or tampered and not reset properly. For example, a motion sensor may be off the wall or a Door/ Window sensor cover may have been removed from the sensor. Your system will indicate this condition to you by causing the SYSTEM STATUS button to light. When you press the [SYSTEM STATUS] button twice, the system responds with “sensor # open”. Correct the problem by resetting the sensor.
Option 50 Detected:The control panel receiver may be experiencing some interference. The system will call the central monitoring station about this problem
System Access Alarm:The control panel cover was opened while the panel was armed. The system will call the central monitoring station with a panel tamper alarm.

Panel Beeps:

Panel beeps are used to indicate key presses, status, and problems with the system. Panel beeps can be enabled or

ActivityBeep Response
ARM Doors & WindowsExit delay – beeps sound 2 times when you arm and 2 times at the end of the delay time.

Entry delay – beeps sound 2 times every 5 seconds and 2 times per second during the last 10 seconds.

ARM Motion SensorsExit delay – beeps sound 3 times when you arm and 3 times at the end of the delay time.

Entry delay – beeps sound 3 times every 5 seconds and 3 times per second during the last 10 seconds

ARM Doors & WindowsExit delay – beeps sound 2 times when you arm and 2 times at the end of the delay time.

Entry delay – beeps sound 2 times every 5 seconds and 2 times per second during the last 10 seconds.

ARM Doors & Windows & Motion SensorsExit delay – beeps sound 4 times when you arm and 4 times at the end of the delay time.

Entry delay – beeps sound 4 times every 5 seconds and 4 times per second during the last 10 seconds

Disarm1 beep
Chime Doors2 beeps
Chime Special Motion3 beeps
Trouble beeps6 beeps every minute
No Activity Beeps20 beeps every minute for 5 minutes

NOTE: You will not get initial exit delay beeps if you are arming from a touch-talk 2-way RF touch-pad.

You may receive a different number of beeps if buttons are pressed quickly.

Alarm Sirens & Lights:

Exterior & interior sirens make 3 different alarm sounds on the premises, each indicating a different type of alarm. Sirens will stop sounding after the siren time-out.

Alarm TypeInterior Siren SoundExternal Siren SoundSystem Controlled Lights
Fire (temporal 3)3 siren pulses then off for 2 seconds, 3 siren pulses then off for 2 seconds….3 siren pulses then off for 2 seconds, 3 siren pulses then off for 2 seconds…..On Steady
IntrusionOn SteadyOn SteadyFlashing
EmergencyFast on-off——————————On Steady

Panel Indicator Lights:

ButtonWhen the Button Light is OnWhen the Button Flashes
ARM Doors & WindowsDoors/Windows armedDoors/Windows armed & no entry delay on.
ARM Motion SensorsMotion Sensors armedMotion Sensors armed & Latchkey on
DisarmSystem DisarmedSystem Sub-disarmed
System StatusSystem trouble or Open SensorSystem in alarm
CHIME DoorsDoor will cause chime———————–
CHIME Special MotionMotion will cause chime———————–
LIGHTS Time ActivatedLight schedule is on———————–
LIGHTS Sensor ActivatedSensors will cause light to go on———————–