The Centaur Alarm Signalling Equipment (ASE) and antenna are supplied by ADT Security and the title of the ASE and the antenna at all times remain with ADT.

During installation, if a customer’s power supply or batteries are found to be insufficient, we can install a power supply and/or batteries. As daily tests are carried out automatically by ASE a service call is required only in cases of:

  • ASE experiencing complete loss of communication
  • ASE showing fire alarm system fault for sprinkler connection
  • In case of PSTN fail, after the telecommunication provider investigated and found PSTN is not faulty
  • By customers request

In these cases we will send a qualified technician to investigate the faults, and repair/replace the ASE. The standard service call fees are applicable if the faults were caused by factors outside our control, such as vandal; storms/water damage; or damage caused by the customer or a third party such as Fire Brigade or other Service Contractors.