Dear Customer,

We would like to welcome you to ADT Security!

ADT Security is one of Australia’s leading electronic security companies with world class expertise in security alarm monitoring.

 

We are committed to providing ongoing, high quality service and innovative security solutions to our customers. 

ADT Security’s monitoring process is all about making it very easy for you to receive alerts and information promptly in the event of an emergency or system error. 

The great news is you will now receive additional benefits with an immediate FREE upgrade to SMS and email notifications for your low priority and subsistence events. This will not require any changes or upgrades to your existing alarm system.

Below you will find our notification processes for your information.

ADT Alarm Dispatch Procedures (ADT will take the following actions):

High Priority

Hold Up

Advise Police (Appropriate due activation device must be installed – Commercial premises only).

High Priority

Duress / Panic

Notify site: if no response; notify contacts; if no answer; advise police. Note: Police may vary their response depending on the premises and type of Duress. Additional charges may be incurred from Police service for their response. State Police Policy may mean that Police do not respond to unverified events and are not called.

High Priority

Fire / Smoke / Medical

Notify site; if no response; notify contacts; if no response; advise Emergency Services. Note: Additional charges may be incurred from Ambulance/Fire services for their response. ADT may pass these charges onto the customer.

Asset Threatening

Intruder Alarm

Notify contacts; if no response dispatch patrol (unless not authorized by customer). Note: Additional charges may be incurred for Patrol response.

Subsistence Alarms

Low Battery / System Trouble / Tampers

Notify the nominated mobile(s)

Low Priority

Power Fail / Time Test Not Received Events

Notify the nominated mobile(s)
Timer Test Not Received events are generated when the alarm system does not send its regular test signal to ADT’s monitoring centre.

Low Priority

Late to close / Schedule Violations

Notify the nominated mobiles(s)
Note: For customers receiving Supervised Monitoring services. A schedule of hours must be attached.

If you have an account enquiry or need to contact the monitoring centre, please call us at the ADT Security Response Centre on 131 005.

For any sales enquiries, please call us on 131 238.

Regards
ADT Security 

ADT MASTER LICENCES
NSW No. 406336543 VIC No. 652-156-12S, 652-156-91S WA No. SA61998 SA No. ISL 149773 ACT No. 17501831 QLD No. 40506

 

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ADT MASTER LICENCES
VIC No. 65215633S, 65215691S | SA No. ISL149773 | NSW No. 406336543 | ACT No. 17501831 | QLD No. 40506 | WA No. 71110

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