RAA | ADT Security AU

Dear Customer,

We would like to welcome you to ADT Security!

ADT Security is one of Australia’s leading electronic security companies with world class expertise in security alarm monitoring.

We are committed to providing ongoing, high quality service and innovative security solutions to our customers.

ADT Security’s monitoring process is all about making it very easy for you to receive alerts and information promptly in the event of an emergency or system error.

The great news is you will now receive additional benefits with an immediate FREE upgrade to SMS and email notifications for your low priority and subsistence events. This will not require any changes or upgrades to your existing alarm system.

Below you will find our notification processes for your information.

ADT Alarm Dispatch Procedures (ADT will take the following actions):

High Priority	Hold Up	Advise Police (Appropriate due activation device must be installed – Commercial premises only).
High Priority	Duress / Panic	Notify site: if no response; notify contacts; if no answer; advise police. Note: Police may vary their response depending on the premises and type of Duress. Additional charges may be incurred from Police service for their response. State Police Policy may mean that Police do not respond to unverified events and are not called.
High Priority	Fire / Smoke / Medical	Notify site; if no response; notify contacts; if no response; advise Emergency Services. Note: Additional charges may be incurred from Ambulance/Fire services for their response. ADT may pass these charges onto the customer.
Asset Threatening	Intruder Alarm	Notify contacts; if no response dispatch patrol (unless not authorized by customer). Note: Additional charges may be incurred for Patrol response.
Subsistence Alarms	Low Battery / System Trouble / Tampers	Notify the nominated mobile(s)
Low Priority	Power Fail / Time Test Not Received Events	Notify the nominated mobile(s) Timer Test Not Received events are generated when the alarm system does not send its regular test signal to ADT’s monitoring centre.
Low Priority	Late to close / Schedule Violations	Notify the nominated mobiles(s) Note: For customers receiving Supervised Monitoring services. A schedule of hours must be attached.

If you have an account enquiry or need to contact the monitoring centre, please call us at the ADT Security Response Centre on 131 005.

For any sales enquiries, please call us on 131 238.

Regards
ADT Security

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